Brian Field - ShopperTrak
Retailers’ 6 Steps to Holiday Success Featured Infographic Holiday Prep Series, Step 1: Forecasting and Communication Featured Article Holiday Prep Series, Step 2: Staffing and Training Featured Article

Payroll Optimization Pt. II: Staffing Evaluations and Strategies

As a follow-up to my earlier post, which explores how retailers need to balance staff levels with cost-cutting measures, I want to examine how staffing evaluations can thoughtfully inform staffing strategy. First, be sure to review the graph in my previous post and establish where your service model falls on the continuum, as a store’s...

Brian Field
by Brian Field on 2-8-17 in Industry Trends
Article

Top Retail Observations of the 2016 Holiday Season

Back in October, we released our list of the Top 10 Busiest Shopping Days of 2016.  Now, it’s time to revisit the list and our holiday retail observations to see how well our predictions held up. Top 10 as predicted:  As you can see, we correctly predicted all 10 days but flipped the order of the...

Brian Field
by Brian Field on 1-11-17 in Industry Trends
Article

Weather Impacts Super Saturday Shopping

Inquiries from retailers across the U.S. flooded our inboxes last week, as everyone, it seemed, wanted to know why Super Saturday shopping levels were not as high as many hoped they’d be. ShopperTrak and retailers alike were expecting a surge in traffic on Saturday, Dec. 17th, as well as higher levels of shopper visits throughout...

Brian Field
by Brian Field on 12-22-16 in Holidays
Article

Behind the Scenes: 3 Steps to Successfully Predict Holiday Traffic

Using Historical Traffic Data to Inform 2016 Holiday Planning  Hopefully, you’re already looking at your stores’ historical traffic data and planning for the 2016 holiday season, but if you haven’t gotten around to the analysis yet, or are looking for some tips to make sure you’re on the right track, ShopperTrak is here to help....

Brian Field
by Brian Field on 11-10-16 in Holidays
Article

In-Store Payroll Optimization: Balancing Staff Levels and Costs in Retail

Brick-and-mortar retailers are stuck between a rock and a hard place. Today, shoppers demand a multichannel experience that meets their needs across the physical and digital worlds – an easy to navigate website, plentiful in-store inventory to sample and bring home immediately, helpful, knowledgeable associates, engaging social media accounts and beyond. Yet there’s a looming...

Brian Field
by Brian Field on 11-1-16 in Industry Trends
Article

Associate Effectiveness Drives Seasonal Success for Apparel Retailers

Capitalizing on busy seasonal shopping periods is critical for apparel retailers. This year, the National Retail Federation predicts that total 2016 back-to-school sales will reach $75.8 billion, with a significant portion going toward apparel. The holiday season generates an estimated 19 percent of annual sales for apparel retailers, according to Cowen & Co., representing an...

Brian Field
by Brian Field on 9-29-16 in Holidays
Article

Report: Five Insights about the Shifting Retail Calendar

This year, Hanukkah and Christmas Eve both fall on the last Saturday before Christmas, dubbed Super Saturday, which is likely to have a dramatic impact on traffic on that day. That’s according to ShopperTrak, a leading global provider of consumer behavior insights and location-based analytics. “Any holiday or retailer-specific event that moves around the calendar...

Brian Field
by Brian Field on 9-26-16 in Industry Trends
Article

Tools of the (New) Retail Trade

The current retail landscape has seen a shift toward a consumer-centric environment driven by technologies that meet a growing demand for shopping online.  The current retail landscape has been redefined. Among the changes are a shift toward a consumer-centric environment driven by technologies that meet a growing demand for shopping online, in stores or on...

Brian Field
by Brian Field on 9-15-16 in Industry Trends
Infographic

Infographic: Retailers’ 6 Steps to Holiday Success

Welcome to ShopperTrak’s Holiday Prep Series, a series of regular posts that aims to guide retailers through the busy holiday season by offering advice, best practices, and timelines for all things holiday. We’ll be here from now through January, writing articles, holding webinars, and producing great content that will help retailers keep their priorities in order as the...

Brian Field
by Brian Field on 9-13-16 in Holidays
Article

Holiday Preparation, Step 2: Staffing and Training

Welcome to ShopperTrak’s Holiday Prep Series, a series of posts that aims to guide retailers through the busy holiday season by offering advice, best practices, and timelines for all things holiday. We’ll be here through January 2017, writing articles, holding a webinar, and producing great content that will help retailers keep their priorities in order. This week, we’re...

Brian Field
by Brian Field on 9-6-16 in Holidays
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