ShopperTrak Retail Analytics and Industry Trends
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Using Conversion to Inform Labor Models

“Understanding the power of conversion was a tremendous unlock for our brand,” Catherine McCabe, a Vice President of Teavana, says in the below interview to ShopperTrak’s Brian Field. McCabe, like many of ShopperTrak’s clients, understands how conversion is one of, if not the, most important KPI for driving in-store sales.  Why? Because, as McCabe discusses,...

by Bill McCarthy on 3-16-17 in Industry Trends
Article

On Traffic Adoption & Company Culture, Two Retailers’ Perspectives

Ramping up a company’s business intelligence investment — whether it’s in traffic adoption or something else entirely — is often, by its very nature, a risky investment and a tough sell to the c-suite. Why? Because, as we’ve discussed previously, business intelligence solutions generally come with a high upfront cost – not to mention, deriving...

Brian Field
by Brian Field on 2-24-17 in Industry Trends
Article

Payroll Optimization Pt. II: Staffing Evaluations and Strategies

As a follow-up to my earlier post, which explores how retailers need to balance staff levels with cost-cutting measures, I want to examine how staffing evaluations can thoughtfully inform staffing strategy. First, be sure to review the graph in my previous post and establish where your service model falls on the continuum, as a store’s...

Brian Field
by Brian Field on 2-8-17 in Industry Trends
Article

Consumer Behavior Analysis Improves In-Store Operations

For its 5th consecutive year,  Retail TouchPoints recently published its annual Technology Preview, which features exclusive predictions from 15 top retail executives. We’re happy to report that Nick Nick Pompa, ShopperTrak’s General Manager, was selected as one of the 15 executives. Check out his prediction (below) on how retailers can leverage technology to better understand consumer behavior...

Article

Tour our NRF Booth: ShopperTrak Named Among Top 10 Booths at 2017 Big Show

ShopperTrak is proud to be spotlighted by RIS News for building one of the top NRF booths at the 2017 Big Show. In its article on the Best of NRF 2017, RIS ranks the ShopperTrak/TRS booth alongside those of companies such as Google, Oracle, Intel, and Samsung. If you didn’t get a chance to visit us at NRF, now is...

by Bill McCarthy on 1-27-17 in Industry Trends
Article

Review: In-Store Analytics at NRF 2017

While ShopperTrak has attended NRF’s Big Show for many years, NRF 2017 was notably different for us. Following our acquisition by Tyco and the integration of our brand to form the traffic insights business under Tyco Retail Solutions, we were proud to exhibit in this year’s show as part of the Tyco Retail Solutions booth....

Article

Elevating Retailers’ Bottom Line with Analytics

Last week, my colleague, Randy Dunn, published an interesting article on how brick-and-mortar retailers can leverage technology to gather shopper data and learn more about buyer behavior in RIS News. The timely and informative article — titled, “Elevating Retailers’ Bottom Line with Analytics” — is reprinted below in its entirety. Elevating Retailers’ Bottom Line with...

by Bill McCarthy on 1-18-17 in Industry Trends
Article

NRF’s Big Show 2017, a Guide

It’s called the Big Show for a reason: NRF’s Big Show 2017 will bring together a crowd of more than 33,000 attendees from 3,300+ retail companies, an EXPO hall housing more than 500 exhibitors, and 300+ speakers who will deliver, keynotes, stage sessions, breakouts, and more. This year, ShopperTrak’s presence the Big Show 2017 will...

by Bill McCarthy on 1-12-17 in Events
Article

Top Retail Observations of the 2016 Holiday Season

Back in October, we released our list of the Top 10 Busiest Shopping Days of 2016.  Now, it’s time to revisit the list and our holiday retail observations to see how well our predictions held up. Top 10 as predicted:  As you can see, we correctly predicted all 10 days but flipped the order of the...

Article

Small Business, Big Advantage: Technology and Vendor Relationships

While it is understandable for small and medium-sized (SMB) retail businesses to feel overwhelmed by their large-scale competitors, especially when comparing cash flow, they, in fact, possess clear competitive advantages. Technology can be a catalyst for capitalizing on these advantages, and when implemented properly via solid vendor relationships, it allows SMBs to surpass competitive businesses,...

by Bill McCarthy on 1-5-17 in Technology
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