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Shoppertrak’s Annual Retail Summit, Welcome

by Bill McCarthy on 06-07-17

Exclusive conference explores how brick-and-mortar retailers can successfully navigate the changing retail landscape Now in its 13th year, ShopperTrak’s annual Retail Summit, a complimentary, retailer-only event at the Palmer House Hilton in Chicago, begins today.  The annual event provides retailers with thought-provoking insight into the retail industry – including commentary from industry experts and a closed...

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Article

Customer Loyalty for Retail Gets a Lot More Fun

by Bill McCarthy on 06-02-17

Looking Ahead: 4 principles to keep in mind as customer loyalty for retail continually evolves to meet consumer demands Years ago, customer loyalty for retail meant that your brand had a dedicated space in shoppers’ wallets. Specifically, committed shoppers carried retailer-specific cards that were used at the checkout to earn discounts. Today, however, customer loyalty for...

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Top 9 Reasons to Attend ShopperTrak’s Retail Summit 2017

by Bill McCarthy on 05-18-17

Join us on June 7 at the Palmer House Hilton in Chicago for ShopperTrak’s Retail Summit 2017, which provides retail leaders with 3 days during which to explore cutting-edge ideas, speak freely, question long-held assumptions, and work together to envision a future of retail that adapts to the preferences of contemporary shoppers. To learn more,...

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Article

Six Ways to Drive Store Associate Effectiveness

by Brian Field on 05-10-17

Associate Effectiveness is Key to Recurring In-Store Sales According to David Bruce in his book, “The Funniest People in Sports,” the comedian, stage, film and television star Groucho Marx once captained a charity baseball game between the comedians and the actors. He ordered Jack Benny to step up to the plate and hit a home run,...

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Article

Does your Marketing Strategy Need Spring Cleaning?

by Bill McCarthy on 05-02-17

Summer is fast approaching, bringing retailers a host of traffic-driving opportunities: from pre-vacation shopping and families looking for leisure activities during the long holidays, to a rise in tourist numbers and the annual back-to-school retail rush. Each of these – and more – provide retail organizations with an opportunity to drive profitability via a solid...

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Article

Blending Physical and Digital Channels is Just the Beginning

by Brian Field on 04-27-17

Omnichannel promised to integrate physical and digital channels, allowing retailers to deliver a seamless shopping experience. But in reality, because of stand-alone, legacy systems, many of these channels operate in silos, making it difficult to achieve full transparency and causing missed opportunities. Unified commerce unites an organization’s backend systems through a cloud platform so data...

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Article

Retailers, Evolve or Risk Failure: 3 Tactics for Leveraging Data

by Bill McCarthy on 04-10-17

Retail is and has always been a fiercely competitive industry. In order to ensure success, retailers must constantly reinforce their points of differentiation through expanded capabilities, rather than making last-ditch adjustments in hopes of addressing fluctuating performance. Specifically, the best retailers leverage the wealth of available data supplied by in-store and online technologies in order...

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Article

Brick-and-Mortar Suits Online Store Retailer, Bonobos

by Bill McCarthy on 04-06-17

Bonobos is a menswear retailer that launched in 2007 as an “aggressively online-only” brand. Since then, CEO Andy Dunn’s vision has changed drastically: recently, Dunn launched an experiential component of the Bonobos brand, while staying faithful to the company’s digital roots, through the invention of the “guideshop.” Guideshops serve as Bonobos’ brick-and-mortar alternative. The innovative...

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