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Traffic Counts at PetSmart: Improving the Customer Experience by Syncing Traffic and Labor

by ShopperTrak Editors on 09-08-16

PetSmart, the more than 1,450-location specialty retailer dedicated to pets and pet parents, upholds its mission to help passionate associates bring pet parents closer to their pets so that they can live more fulfilled lives. Dustin Baldwin, PetSmart’s director of store operations, ensures associates have the tools necessary to execute that mission with every customer,...

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