July 18, 2013
Crocs Inc. Deploys ShopperTrak Managed Service
Shopper counting company provides global reach, single solution
CHICAGO — July 18, 2013 — Crocs Inc., a world leader in innovative casual footwear for men, women and children, is taking major strides to manage and harness its store analytics. The company selected ShopperTrak to provide retail traffic counting and analytics in locations worldwide.
ShopperTrak, the world’s largest counter of retail foot traffic, implemented its Managed Service for Crocs in November 2012, just in time to record shopper traffic during the busy holiday season. The shopper counting company rolled out its service – from hardware installation to ongoing maintenance – across more than 170 Crocs stores in just six weeks.
“Working with a vendor who can support our growth was important to us,” said Crocs Senior Director of Retail Operations Scott Landblom. “We like that ShopperTrak offers dedicated client support and didn’t have to hire an outside vendor for installation. We knew we were getting an all-inclusive solution.”
Singular Global Reach
Crocs has sold more than 200 million pairs of shoes in more than 350 stores worldwide. It needed a foot traffic data partner with a global reach, a consistent delivery model and centralized account management. ShopperTrak’s international presence – with more than 60,000 managed devices in 75 countries – made it uniquely able to serve as a single-source provider for Crocs. Additionally, the centralization of ShopperTrak’s deployment and management offered great value for the company, with no hidden costs from third-party vendors.
Crocs easily implemented ShopperTrak’s service into its own sales and labor IT infrastructure, consolidating access to the company’s key performance data and giving unprecedented visibility into specific factors that drive success.
“We evaluated multiple store analytics solutions and felt that ShopperTrak was the best fit for our needs, providing high-level accuracy and ability to scale across multiple regions,” said Landblom. “Crocs is a global operation and we require our partners to be global as well. ShopperTrak provided the best solution to fulfill this requirement.”
Crocs completed their global implementation of ShopperTrak’s Managed Service in late spring 2013 and are already in the process of integrating traffic data into their labor metrics to adjust personnel resources more effectively. The company also plans to pilot ShopperTrak’s in-store analytics services to evaluate the effectiveness of visual merchandising and perform detailed store comparisons.
“A sophisticated retailer like Crocs understands the value of data-driven traffic insights,” said ShopperTrak CEO Christopher Ainsley. “With our fully-managed solution, Crocs is able to focus on improving the shopping experience while ShopperTrak focuses on collecting and presenting critical data.”
About Crocs Inc.
Crocs, Inc. is a world leader in innovative casual footwear for men, women and children. Crocs offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs shoes feature Croslite material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities that Crocs fans know and love. Crocs fans “Get Crocs Comfort Inside” every pair of shoes, from the iconic clog to new sneakers, sandals, boots and heels. Since its inception in 2002, Crocs has sold more than 200 million pairs of shoes in more than 90 countries around the world. The brand celebrated reaching $1 billion in annual sales in 2011.
ShopperTrak is the leading global provider of location-based analytics, offering insights into consumer behavior to improve profitability and effectiveness. Through the use of analytics, ShopperTrak enables clients to better understand their customers, enhance the shopping experience, and ultimately increase traffic, conversion and transaction size.