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Article

Did Amazon Prime Day 2020 Impact Brick-and-Mortar Retail?

by Brian Field on 10-26-20

Every year, retail thought leaders promote the idea that Amazon Prime Day and Cyber Monday are making dents in brick-and-mortar. Perhaps one year they will get this right, and considering how disruptive 2020 retail has been, their best hope was for this year. At least as far as the former goes, the story is still...

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Article

The Impact of Consumer Sentiment on Holiday Retailing During a Pandemic

by Peter McCall on 10-23-20

Shoppers visiting stores for non-essential items came to a screeching halt in the early weeks of the pandemic. Then, as late spring arrived, retailers began cautiously reopening and in-store traffic began to steadily improve. At the beginning of the reopening period, consumers expressed a high degree of concern about returning to in-store shopping. Our first...

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Webinar

Shopping Traffic Insights for the Holidays

by ShopperTrak on 09-02-20

Will the holidays be Ho Ho or Ho Hum? Pandemic shopping patterns and traffic trends offer retailers a glimpse into the holiday season On September 23rd at 1pm EDT we’re unveiling exclusive insights to help retailers gear up for the holidays. Our team of traffic and mobility data experts examine the shift in shopping behaviors,...

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Article

Store innovations: Which store tech makes business sense now?

by ShopperTrak on 07-13-20

What if we considered the coronavirus lockdown as retail’s ‘ramp up’ period – accelerating the process of change that ‘new retail’ and ‘omnichannel’ have long promised, but been slow to deliver? Industry experts around the world concur that nothing will be the same again. However there’s broad agreement that the future of retail post-COVID-19 –...

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Article

Survey Says (Take Two!): Three New Consumer Shopping Trends as Retailers Begin to Reopen

by Kim Melvin on 06-29-20

Kim Melvin, senior director, Global Retail Marketing at Sensormatic Solutions, shares her insights on key trends and findings from the latest consumer shopping behavior survey. Retailers are finally beginning to reopen after COVID-19 forced them to close their doors for nearly three months. As restrictions ease and in-store shopping returns, many are asking themselves: How...

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Article

What does Customer Engagement Look Like in the Post COVID-19 Retail Reality?

by Grant Gustafson on 06-11-20

In the final part of a four-part Blog Series, Grant Gustafson, our Retail Consultant from the ShopperTrak North America team, discusses what Customer Engagement could look like in the “new reality:” Engaging Customers in the New Reality  Early in my career a mentor would routinely remind me, “retail is about people.” As I grew as...

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Article

How to Win with Service and Labor in the Post COVID-19 Retail Reality

by Andy Sumpter on 06-11-20

In part three of the four-part Blog Series, Andy Sumpter, our Retail Consultant from the ShopperTrak EMEA team discusses what the Service and Labor model could look like in the “new reality.” Saying that service will be key in the “new reality” seems somewhat obtuse because service has always been key! However, it is fair...

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Article

Why Retailer’s Need to Reconsider their Operating Model as they Emerge from COVID-19

by Peter McCall on 06-11-20

In part two of the four-part Blog Series, Pete McCall, senior manager of the ShopperTrak retail consulting practice, discusses what the new retail operating model must consider as retailers emerge from COVID-19: Pre-COVID-19, brick-and-mortar retail offered few assurances to executives about the optimal operating model. Chief Experience Officers demanded a shift toward experiential retail and...

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